Before You Start
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By the end of this course, you'll be able to
Understand the real estate support environment and where a VA fits in it
Organize CRM, listing, research, calendar, and transaction information
Follow client instructions and SOPs instead of guessing
Recognize conflicting, missing, or unclear information
Apply Act / Clarify / Verify / Escalate to real support decisions
Work safely within role boundaries and confidentiality expectations
Adapt to a client's own tools and systems, not just one
Complete a realistic end-to-end support simulation
This course builds competence, not just familiarity with real estate terms. It is deliberately focused on support work — not sales, licensing, investing, valuation, legal practice, negotiation, or transaction decision-making.
One framework, used everywhere in this course
Every module comes back to the same four-way decision. Learning to tell these apart — quickly and correctly — is most of what makes a support VA reliable.
ACT
Clear, sufficient, within your role — do it.
CLARIFY
Incomplete or ambiguous — ask before acting.
VERIFY
Conflicting or uncertain — check the source of truth.
ESCALATE
Needs judgment or authority outside your role.
How work is tagged throughout the course
Work you complete while learning. Builds confidence — not submitted for certification.
Selected work that demonstrates a competency and becomes part of your final certification portfolio.
Work that forms part of the integrated Module 8 simulation and is submitted as final capstone evidence.
Required course work that supports learning but is not scored for certification.
The course
Eight modules, in order, followed by a separate final certification stage. Each module builds on the last — the Module 8 simulation and your final portfolio both draw directly on work from Modules 1–7.
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Understanding Real Estate Support Work
What the work is, where a VA fits, and how to decide Act / Clarify / Verify / Escalate — before touching any specialized task.
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Real Estate Administrative Support
Workspace setup, email, calendars and U.S. time zones, file organization, task tracking, and the Standard Status Report Template.
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CRM & Lead Management
Contacts, leads, and pipeline records — accuracy, data hygiene, and staying out of decisions that aren't yours to make.
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Listing Support
Listing data, statuses, QA, assets, descriptions, and fair housing awareness.
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Real Estate Research
Property and neighborhood research, source verification, and where research ends and professional valuation begins.
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Transaction Support
Tracking a real transaction — documents, deadlines, missing information, and the Sarah Mitchell / 1234 Oak Street scenario.
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Working With Real Estate Tools & Client Systems
Why clients use different systems, and how to learn one you've never seen before — using the fictional OakDesk system.
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Real Estate Support VA Simulation
An integrated, end-to-end client handoff that pulls together everything from Modules 1–7 — your first client assignment.
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Final: Portfolio Submission & Competency Review
A separate final stage — not another module. Submit your eight-item portfolio and see how it's reviewed.