Before You Start
No login is required. You can start learning right away.
Your course progress and saved activities are automatically saved on the device and browser you are using right now — nothing is sent to an account or a server.
For the best experience, keep using the same device and browser while you take this course.
Important:
- Your saved progress may not be available if you switch to another device or browser.
- Clearing your browser's site data may remove your saved progress.
- Private or incognito browsing may prevent your saved progress from being available later.
You can close this course and come back later using the same device and browser, and your saved progress should still be there. The course completion check requires all marked learning activities to be completed and a score of at least 80% on each knowledge check. You can retry knowledge checks. When you meet the requirements, generate your Certificate of Completion directly—no portfolio submission or individual review is required.
By the end of this course, you'll be able to
Understand the real estate support environment and where a VA fits in it
Organize CRM, listing, research, calendar, and transaction information
Follow client instructions and SOPs instead of guessing
Recognize conflicting, missing, or unclear information
Apply Act / Clarify / Verify / Escalate to real support decisions
Work safely within role boundaries and confidentiality expectations
Adapt to a client's own tools and systems, not just one
Complete a realistic end-to-end support simulation
This course builds competence, not just familiarity with real estate terms. It is deliberately focused on support work — not sales, licensing, investing, valuation, legal practice, negotiation, or transaction decision-making.
One framework, used everywhere in this course
Every module comes back to the same four-way decision. Learning to tell these apart — quickly and correctly — is most of what makes a support VA reliable.
ACT
Clear, sufficient, within your role — do it.
CLARIFY
Incomplete or ambiguous — ask before acting.
VERIFY
Conflicting or uncertain — check the source of truth.
ESCALATE
Needs judgment or authority outside your role.
How work is tagged throughout the course
Work you complete while learning. Builds confidence — not submitted for certification.
Practice work that helps you build reusable samples for a future portfolio. No submission to PVA Academy is required.
Work that forms part of the integrated Module 8 simulation and helps you practice an end-to-end workflow.
Required course work that supports learning but is not scored for certification.
The course
Eight modules, in order, followed by a course completion check. Each module builds on the last — the Module 8 simulation draws directly on work from Modules 1–7. Practice artifacts can be kept for a future portfolio; you do not submit them to PVA Academy.
-
Not started
Understanding Real Estate Support Work
What the work is, where a VA fits, and how to decide Act / Clarify / Verify / Escalate — before touching any specialized task.
-
Not started
Real Estate Administrative Support
Workspace setup, email, calendars and U.S. time zones, file organization, task tracking, and the Standard Status Report Template.
-
Not started
CRM & Lead Management
Contacts, leads, and pipeline records — accuracy, data hygiene, and staying out of decisions that aren't yours to make.
-
Not started
Listing Support
Listing data, statuses, QA, assets, descriptions, and fair housing awareness.
-
Not started
Real Estate Research
Property and neighborhood research, source verification, and where research ends and professional valuation begins.
-
Not started
Transaction Support
Tracking a real transaction — documents, deadlines, missing information, and the Sarah Mitchell / 1234 Oak Street scenario.
-
Not started
Working With Real Estate Tools & Client Systems
Why clients use different systems, and how to learn one you've never seen before — using the fictional OakDesk system.
-
Not started
Real Estate Support VA Simulation
An integrated, end-to-end client handoff that pulls together everything from Modules 1–7 — your first client assignment.
-
Not started
Course Completion & Certificate
A separate final stage — not another module. Complete the course requirements and generate your Certificate of Completion.